Refund Policy

Last updated: July 30, 2026

This Refund Policy applies to purchases made on Miya, operated by Zisheng Trade Co., Limited (子盛贸易有限公司), registered in Hong Kong (Registration No. 3114211).

1. Pay-As-You-Go Billing

Miya bills users by the minute or hour of chat time actually used. Pricing is displayed transparently before you incur any charge. Because charges correspond to time already delivered, completed chat sessions are generally non-refundable.

2. Eligible Refund Cases

We will consider a refund or credit in the following circumstances:

• You were charged for chat time due to a verified technical error or billing malfunction on our platform.
• You were double-charged for the same session due to a payment processing error.
• Unauthorized charges were made to your account as a result of a security incident on our end.

3. Non-Refundable Situations

• Chat time that was fully delivered as described.
• Dissatisfaction with a companion's conversational style, where the Service was otherwise delivered as intended.
• Failure to use purchased time within your own control (for example, forgetting to end a session).

4. How to Request a Refund

To request a refund, contact us at contact@zishengtradehk.online within 14 days of the disputed charge, including your account details, the transaction date, and a description of the issue. We aim to review and respond to refund requests within 7 business days.

5. Refund Method

Approved refunds will be issued to the original payment method used for the purchase, where possible. Processing times may vary depending on your payment provider.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date.

7. Contact Us

Questions about this Refund Policy can be sent to contact@zishengtradehk.online.